The role of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

You will:

• Learn how to use tools to problem solve, troubleshoot, and resolve IT issues as well as monitor and maintain systems and/or platforms to maximise productivity and user experience
• Find out how to install and configure computer systems, diagnose hardware and/or software faults and solve technical and application problems, either remotely or in person
• Learn about the role of an ICT, which involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment
• Be taught a range of topics, including how to set up IT Systems for new users; customer support, maintenance processes; basic elements and architecture of computer systems; recording, analysing and communicating data; cabling and connectivity and effectively operating a range of mobile devices
• Choose from three optional pathways – Support Technician, Network Technician or Digital Communications Technician

This Apprenticeship is ideal if you are interested in hardware, software, network systems, and enjoy problem-solving.

Next steps: From the Level 3 ICT Apprenticeship, you can progress to a Level 4 Apprenticeship in Network Engineering or Cyber Security, depending on your interests.

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship or during the delivery of your programme.

Apprentices have access to all facilities across College. These include the College Learning Resource Centres and the College Gym.