Reset Your Password

Forgotten your college password or been locked out of your account?

The easiest way to reset your password yourself is to have previously registered for the self-service password reset function while you still have access to your account and before you get locked out.

(You can only set this up if you are currently able to access your college account, I.e. you’re not locked right now)​

Visit this link to set up your account.

​You will need to provide either a mobile phone number, or personal (non-college) email address. Microsoft will use these details to send you a verification text or link.​

​Microsoft will send an SMS text message to your mobile or email to your personal address, with a link or verification code. Simply follow their instructions to activate your account.​

​Privacy notice: Please note, Exeter college do not have access to the personal information you provide Microsoft through this process.​

Have you registered for the ​Self Service Password Reset function?​

Yes I have:

  • Visit the Microsoft Password Reset page (​
  • Enter your college email address in the user ID field.​
  • Enter the Capture Characters.​
  • You’ll get a text or email from Microsoft with an access code.​
  • Enter the access code and follow the on-screen instructions.

No I haven’t:

If you haven’t registered for self-service password reset.​
You can unlock your account and reset your password by contacting the student password reset line on 01392 400700 ​
(8.30am to 4.30pm, Monday to Friday – except bank holidays).

Once you have successfully reset your password and gained access to your account we encourage you to register for the self-service password reset function.​

All staff members now should be using the self-service password reset function, for any staff enquiries, please contact IT Support on 01392 4000497.