Hospitality Team Member – Intermediate Apprenticeship
A hospitality team member can work in a range of establishments, including bars, restaurants, cafés, hotels or contract caterers.
- Course Type Apprenticeship
- Subject Area Hospitality and Catering
- Qualification Apprenticeship
- Study Mode: Full Time Only
- Course Level Level 2
- Location Hele Road Centre
- Course Length up to 18 months.
A Hospitality Team Member Apprentice can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in one particular area, they have to be adaptable and ready to support team members across the business, for example during busy periods. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after.
- Use own initiative and have confidence in determining customers’ needs
- Take an enthusiastic and positive approach to providing excellent customer service
- Take feedback from customers seriously and actively improve own customer service in line with business/brand standards
- Proactively support the reputation of the business and be aware of how it compares with its competitors
- Operate in a fair and professional manner
Pathways include: Food and beverage service/Food production/Barista/Concierge/Housekeeping/Reception.
Example job roles include: Barista/ Waiter and Waitress/ Server/ Front of House Team Member/Host/Bartender/Housekeeper/Concierge/Receptionist.
- Certification of Hospitality Team Member Apprenticeship
- If required: Functional Skills (IT, English, Maths)
Next steps… Some Apprentices go into employment OR progress onto a Level 3 Hospitality Supervisor Apprenticeship.
- Entry Requirements
Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths and in some cases ICT. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship via a pre-Apprenticeship or during the delivery of your programme.
The Laurence Building boasts new facilities throughout including an IT suite, modern kitchens and a stunning restaurant within the faculty; as well as being located in comfortable and pleasant surroundings.
- Additional Costs
You will need to buy a basic clothing kit, knife set and textbook.
Have a question?
If you have questions or would like to speak to someone, our team of Customer Service Advisers can help answer your questions or direct your enquiry to the correct team.
Speak to us today on 01392 400500 or send us a message using our contact form: www.exe-coll.ac.uk/contact.
Ready to find out more?
Why not come along to one of our open events, a chance to explore our facilities, ask questions about our courses and find out more about being a student at Exeter College. Visit our open events page to find out more today.
What our students think?
“My apprenticeship will help me take the next step in my career at St Austell Brewery and hopefully progress onto an Assistant or General Manager role. I’ve always wanted to understand the kitchen side of things and taking a Commis Chef Apprenticeship gives me a better understanding of the business as a whole.” Joey Harris,... Read more >
“Some businesses get stuck in their ways, but having an apprentice learning with the College can bring new ideas to your business. Apprentices get the opportunity to learn techniques and pick up influences that they might not have the opportunity to in their own company – it opens them up…” Read more >
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