Hospitality Team Member Apprenticeship

Those wishing to start a career in hospitality, in a hands-on role working in a range of organisations; restaurants, cafes, pubs, bars, conference centres, banqueting and event venues, hotels, contract caterers.

Those with a strong work ethic and a passion for creating positive experiences for others.

Those wanting to develop skills that can be used throughout life, to progress in your career and to earn while doing it.

This course will help you develop the skills needed to enhance the customer experience and encourage customer loyalty.

Topics include:

• Customer
• Business
• First line
• Supervision
• Specialism
• Introduction to Hospitality
• Industry
• Professional Behaviours and Development
• People; colleagues and teamwork

Specialisms

• Food Production
• Concierge & Guest Services
• Housekeeping
• Reception
• Reservations
• Conference and Events
• Food & Beverage
• Service
• Wine Service
• Beer/Cask Ale
• Cocktail Mixology
• Barista

Apprentices will need to be working towards and achieve the following job role requirements before their end point assessment:

• Deliver excellent customer service and showcase fantastic hospitality skills
• Recognise customer needs
• Use clear and engaging communication to establish a good rapport with customers
• Perform activities to positively promote business / brand standards
• Carefully handle payments, transactions, stock and packaging
• Support team members to ensure that the products and services delivered are of a high quality

Next steps: On completion you could progress on to the Level 3 Hospitality Supervisor Apprenticeship or into full time employment.

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship or during the delivery of your programme.

The Laurence Building boasts new facilities throughout including an IT suite, modern kitchens and a stunning restaurant within the faculty; as well as being located in comfortable and pleasant surroundings.

Our Learning Resource Centres (LRCs) give you access to a huge range of online books and resources to help you with your studies.

You will need to buy a basic clothing kit, knife set and textbook.