HR Support – Advanced Apprenticeship

HR Professionals work as part of the HR function of a business, delivering support to managers and employees.

Course Information

  • Course Type Apprenticeship
  • Subject Area Business and Professional Services
  • Qualification Apprenticeship
  • Study Mode: Full Time Only
  • Course Level Level 3
  • Location Future Skills Centre
  • Course Length Up to 18 months.

A Human Resources Support Apprentice will handle day-to-day queries and provide HR advice. You will work in a medium to large organisation as part of the HR function, delivering front line support to managers and employees.

Topics include:

  • Understanding the structure of the organisation, the product/services it delivers, the external market and where your role fits into the business
  • Understand the role and focus of HR within your organisation
  • Coordinating recruitment applications, including evaluation of applications and associated administration
  • Develop excellent customer service skills on a range of HR enquires
  • Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
  • Support colleagues and build strong-working relationships within a team
  • Maintain required HR records as part of services delivered
  • Adapt positively to changing work priorities and patterns when new tasks need to be considered or requirements change
  • Identify opportunities to improve HR performance and service

Example job roles include: HR Team Member/HR Assistant/People Services Specialist/People and Culture Associate/Learning and Development Officer.


  • IFA HR Support Apprenticeship
  • End Point Assessment
  • If required: Functional Skills (English, Maths)
  • CIPD Associate Membership

Next steps… Some Apprentices go straight into the industry as a HR Support Worker OR progress onto a Level 5 HR Consultant Apprenticeship.

Entry Requirements

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths and in some cases ICT. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship via a pre-Apprenticeship or during the delivery of your programme.


Apprentices have access to all facilities across college. These include the college Learning Resource Centres and the College Gym.

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