What is it like to study this course and how will I be assessed?
Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure, delivering fantastic customer service and motivating a team is essential to their role. Supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
You will be assessed by your Training Officer and tutor in a variety of ways, including exams and practical assignments.
What topics will I study?
Topics will include:
• Contribute to and monitor operational procedures, working practices, team performance and make recommendations for business improvements
• Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
• Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
• Supervise the delivery of a quality service that supports the department in achieving overall business objectives
Optional pathways include:
• Food and beverage supervisor
• Bar supervisor
• Housekeeping supervisor
• Front office supervisor
• Events supervisor
• Hospitality outlet supervisor
What experiences will I get?
You will benefit from our working links with a range of hospitality employers in Devon.
What are the entry requirements?
Learners ideally need to have Maths and English GCSE at grade C/4 or equivalent. Support can be delivered either prior to your Apprenticeship via a traineeship or during the delivery of your programme.
You will also need a hospitality services qualification at Level 2 and to complete an initial assessment at college as part of the application process.
What facilities are there?
You will have access to a learning resource centre. There is a refectory in Victoria House.
What can the course lead on to?
This course will launch you directly into the workplace and provides an excellent way to build your career and progress to further training and education.
Are there any additional costs?
What support can I get?
You will have a dedicated Skills Officer who you can contact at any time. They will visit you in the workplace every 10 weeks to carry out a progress review with you and your employer.
What will this training cost me?
This can vary depending on the age of the Apprentice and the size of an organisation. Please contact a Training and Recruitment Advisor on 01392 400800 for more information.