Business Administration – Level 2

Support the smooth running of a business by helping with everyday administrative tasks. You’ll work with different teams and may speak with customers or suppliers. Help keep things organised, accurate, and running efficiently as part of a team. 

You will: 

• Learn essential skills needed in a business environment. 

These will include: 

• Communication methods: emails, meetings, phone and video calls, document creation and presentation skills 
• Organisation: keep track of tasks by using calendars and prioritisation methods 
• Teamwork: work well with others and support your team 
• IT Skills: use common software to complete tasks including cloud services and understand appropriate security measures including data storage 
• Professional Development: create a personal development plan, understand self-reflection and awareness of own learning style and participate in performance reviews, one-to-ones and workplace training 

If you are looking to start a career in a professional business environment, but you have little to no experience in the workplace but have a passion to learn and grow.

Future Steps… On completion you could choose to progress on to a variety of Apprenticeships, such as Level 3 Business, Level 3 Data Technician, Level 3 HR Support or Level 3 Multi Channel Marketer.

Example job roles include: Customer Service Advisor/Customer Service Representative/Assistant Customer Service Consultant/Business Administrative Assistant.

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths and in some cases ICT.

If you are 19 or over, functional skills are not required unless requested by the apprentice’s employer.

However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship via a pre-Apprenticeship or during the delivery of your programme.

You will have access to a Learning Resource Centre. There is a refectory in Victoria House.