Results Day FAQs

Results Day FAQs for Current Students

I can’t access my login. I have tried resetting my password and still can’t get in to My eILP, what do I do?

You can unlock your account and reset your password by following the instructions on this page.

I am a second year and know from a UCAS email that I have not secured my first choice or insurance offer – I want to talk to someone about my results.

You can come into college from 8.00am to speak to one of the team or you can call the advice line on 01392 400555 which will be open from 8.00am. 

Please do not use this line for general exam queries as we will be prioritising those who need clearing support. Please contact us via the online chat on the website homepage instead. Thank you.

Where do I click into to see my results – and what information will I see on my results page?

Log in to your My eILP page on your results day (check the dates and times above). Simply click on the link from your homepage of your My eILP and you’ll be taken to a page with your results. You will see the following:

Result: this will be the overall grade you have been awarded for this qualification

Level: this refers to the level of qualification you have been awarded, for example GCSEs are level 2, A Levels are level 3 and vocational qualifications can be level 1, 2 or 3.

I have marginally missed out on the overall grade I needed to meet my university offer and they have asked for more detail on the breakdown of my results – where can I get this?

Contact us on the chat function or advice line and we will arrange for our exams team to get the information you need.

When will I receive my qualification certificates?

Certificates will be issued in November and you will receive notification informing you when and how you will be able to access these.

I’m a second-year student who did better than I expected and might be able to get into a better university than I have an offer from. What should I do?

You can decline your firm choice offer place if you would prefer to go through the Clearing process.

You can contact us using our Live Chat function on the website or by calling our Careers Team on 01392 400330 if you need support in deciding whether clearing is a good option for you.

I’m a second-year student who has not met the required grades for my university choice. What do I do?

Please check the status of your UCAS application via Track. Many students find alternative courses through the UCAS clearing system which matches you with suitable courses that still have vacancies. Find out about Clearing 2025.

For general support and signposting you can contact us via our Live Chat function on the website or by calling the results advice line on 01392 400555. If you are unsure what you want to do next you can get careers and next steps advice by contacting careersteam@exe-coll.ac.uk or by calling 01392 400330.

I believe the awarding body might have marked my paper wrongly, can I ask for a re-mark?

If you wish to request your exam scripts or a review of the marking, please access this webpage where you will find details of all services including, deadlines and fees. Please be aware that you must pay the fees through Wisepay at the time of submitting your request. Alternatively, you can email examsteam@exe-coll.ac.uk for further information and advice.

I am a first-year student and I’m not sure I have what I need to progress to my next steps in college. I would like to talk to my tutor about what to do next; when can I speak to them?

For year one and returning students, your first-year tutor will be in touch on Thursday 21st August to discuss your results and you will be invited in to discuss these on the morning of Friday 22nd August if any changes are needed. If you feel you need to talk to somebody more urgently than this, please call the advice line on 01392 400555 from 12pm on Thursday 14 August.

I’m an AS student who has received one E or U grade – what are my options?

You have several options at the College:

– You can look at other AS levels you could sit alongside your two other A Level subjects. This can be a good option if you have achieved well in the two you are carrying on and there is an AS Level that would complement them well and support your progression.

– You can look at alternative routes to your chosen progression. For example, our level 3 courses like T Levels, UAL and BTECs offer excellent progression to university. This can be a good option if you have found that A Level style final exam assessments do not always help you show your best performance – some learners do their best work in assignment work and so will get better UCAS points from an alternative level 3 course than A Levels.

– You might have decided that you are ready for a different type of learning and want to begin your journey into work. Apprenticeships at the College run in a very wide range of skills and professions – and can run right the way up to degree level.

You can start thinking about these options and use our online prospectus to support you or contact us on results day to start discussion and support. Your tutor will be in contact on 21st August to help you to finalise your decision and support your next steps.

I’m an AS student who has received E or U in two or more subjects, or I’m a first-year vocational student who has received a fail/U grade. What can I do?

First of all, do not panic. We have other options for you at College:

– If you opted for A levels and it has not worked for you, we can look at alternative routes to your chosen progression. For example, our level 3 courses like T Levels, UAL and BTECs offer excellent progression to university. This can be a really good option if you have found that A Level style final exam assessments do not always help you show your best performance – some learners do their best work in assignment work and so will get better UCAS points from an alternative level 3 course than A Levels.

– You might have decided that you are ready for a different type of learning and want to begin your journey into work. Apprenticeships at the College run in a very wide range of skills and professions – and can run right the way up to degree level.

You can call email our Careers Team on careersteam@exe-coll.ac.uk to start exploring and researching these options or wait for your year one tutor to contact you on 21st August to discuss your options.

I am at the end of my first year in a BTEC – Why can I not see an overall BTEC result on my results page?

Some BTEC courses are two-year courses and so you will not receive an overall grade until the end of next year. When you return to college your tutor and teachers will share your unit grades with you.

What does my BTEC / T Level grade mean?

Level 1 and Level 2 qualifications

BTEC Level 1/2 Firsts	BTEC Level 1/ 2 Tech Awards	BTEC Level 2 Technicals
Level 2 Distinction (D)	Level 2 Distinction (L2D)	Distinction (D)
Level 2 Merit (M)	Level 2 Merit (L2M)	Merit (M)
Level 2 Pass (P)	Level 2 Pass (L2P)	Pass (P)
Level 1 Pass (L1)	Level 1 Distinction (L1D)
	Level 1 Merit (L1M)
	Level 1 Pass (L1)

 

Level 3 qualifications

Single grade qualifications (e.g., National Certificates and National Foundation Diplomas)	If a qualification has multiple grades (e.g., a National Diploma/National Extended Diploma) then each grade is as follows:	BTEC Level 3 Nationals (teaching from 2014) BTEC (QCF) qualifications
Distinction Star – D*	Distinction star – D*
Distinction – DS	Distinction – D	Distinction (D)
Merit – ME	Merit – M	Merit (M)
Pass – PA	Pass – P	Pass (P)
	For example a triple grade of D*DD would be Distinction Star, Distinction, Distinction.	Near Pass (N)

 

T Levels

Year 1	One grade for the core exams – A* to U  One grade for the Employer Set Project – A* to U     Plus, an overall grade for the Core component (a combination of the above) – A* to U
Year 2	One grade for the Occupational Specialism – Pass (P), Merit (M) or Distinction (D)     An overall grade for the T Level if all requirements (including completion of an industry placement) have been achieved – Pass (P), Merit (M), Distinction (D) or Distinction* (D*)

How does my T Level result relate to UCAS points?

Please see T Level grades explained here and the UCAS tariff points.

I didn’t apply to university, but now I have my results I would like to go this year. How does clearing work?

You can apply to go to university through the clearing process.

What does it mean if I have internal AS results on my results page?

A small number of our A Level subjects (listed below) do not have an external AS exam so you will have sat an internal exam/assessment in June instead. Your result is internal because it is not an awarding body qualification.

– Year 1 Philosophy
– Year 1 Environmental Science
– Year 1 Computer Science
– Year 1 Double Maths
– Year 1 Physical Education
– Year 1 Textiles 
– Year 1 Fine Art

I’ve completed my first year successfully but would like to change one or more of my A Level subjects. What can I do?

Changes mid-way through a two-year course would be exceptional and only considered to enable a change in career progression. Your tutor will be in touch on 21st August to discuss results and options.   

I’ve completed my first year of academic study and want to switch to a vocational course. Are there any options for me?

Your tutor will be in touch on 21st August to discuss options, and you should tell them your plan. They can support you in your next steps and make the necessary arrangements. If you would like to speak to our Careers Team, you can arrange an appointment by using our Live Chat function on the website or by calling 01392 400330.  

I’m a second-year student who would like to stay on at Exeter College to gain other qualifications. Are there any options for me?

If you are 18 and have completed study at level 3, we may have an option that would fit in with your progression ambitions. It will depend on what you are aiming for long term. To be of value to you it will need to be a different course to those you have already gained – for example you can’t just resit the same course again. Some examples of the kinds of progression opportunities we do have are below.

Art foundation – Level 4 – For those looking to spend a year developing their artistic skills and portfolio before progressing to university. 

Courses such as HNCs and Foundation Degrees at Exeter College. Details of all our Higher Technical Education courses can be found under the Higher Technical Education section on our website. Applications for these courses are still open. See here for the courses we run.

An Apprenticeship will enable you to be paid by an employer, achieve additional qualifications and gain work experience. Typically, as an Apprentice you will spend one day a week at College and the rest of your time will be working in an employer’s business. We work with hundreds of employers right across Devon and offer Apprenticeships across multiple subject areas, at all different levels – from Level 2 to degree apprenticeships. Check out our current vacancies here and come and speak to our friendly team who can explain how it all works. We are based in the Apprenticeship Hub in Queen Street.

You can contact us using our Live Chat function on the website or email careersteam@exe-coll.ac.uk so we can discuss the options available to you. 

I would like to enter to sit my GCSE English and/or Maths exams in the autumn series – how do I do this?

If you are returning to college and wish to try to improve your GCSE maths and/or GCSE English grade in the Autumn exam series, your maths/English teacher will work with you to assess if this is right for you. However, you must continue to study maths and/or English if you have not yet achieved a Grade 4 or higher.

If you have left the college, you will need to find an alternative centre that will allow you re-sit your exam as a private candidate.

   

If I choose to sit exams in the autumn series and the resulting grade is lower, which result will stand?

Your best grade will stand.

I’m a current GCSE / Level 2 learner and I don’t know if my grades allow me to progress, what can I do?

Your tutor will contact you, by telephone, on Thursday 21st August. They will talk through your options with you.

I’m looking for my points score for Physics, Chemistry, Biology and/or Geology and I can’t see it. How can I access this?

Unfortunately, the points score for these subjects is not available online. If you need this information for clearing purposes, please call us on 01392 400555.

Can I get my external unit results?

For external units sat in 2025, these will appear on your online results slip. If you need any further unit information for clearing purposes, please call us on 01392 400555.

What’s my exam board?

Please see a list of exam boards here.

What are the grade boundaries?

Grade boundaries will be published on Results Day, please check back here then.

I’m a vocational learner and university are asking for points for a unit I sat in January – how can I get it?

Unfortunately, the points score for these units are not available online. If you need this information for clearing purposes, please call us on 01392 400555.

I’m a parent and my young person is away. Can I access their results for them?

For legal reasons we are not allowed to release results to anyone except the person who sat the exam/s. Your young person can log on to access their results through their ‘My eILP’.