Retail and Customer Services

Your interest in gaining a job in business, retail or customer service will enable you to make the most of this vocational course, which provides an excellent introduction to the world of work.

On this course you will:

• Use practical, communication and team working skills to increase your business knowledge
•  Learn about businesses in our local area, how to communicate with customers, how to brand a product and how to create effective business presentations
• Gain work experience
• Improve your transferable IT, English and Maths skills
• Understand and develop the skills and qualities necessary to work in these industries

Assessment: You will have assignments and coursework, and will need to sit exams for your English and Maths.

Choose this course if… you want to develop a range of skills you can use in the retail, customer service or business sector or progress to further study.

Future Steps: On completion of this course, you may be able to progress to a Level 2 course, employment or an apprenticeship.

You will need four GCSEs at grade 2 or above, including in GCSE English Language and Maths. If you don’t have a grade 4 in English and Maths, you will be required to study for this alongside your course. An interest in gaining a job in the retail, customer service or business industry is really important.

You will have access to all the College facilities, including a student restaurant, full media suite, gym and fully equipped Learning Resource Centre (LRC).

An approximate £45 resource fee applies.

The resource fee covers trips and visits, external speakers course material and any additional activities.