My son/daughter/young person is at college

Our commitment to parents

As a parent/guardian we will keep in touch with you about your son/daughter/young person whilst they are studying and training with us by:

  • Ensuring you know who their tutor or skills officer is and how you can contact them. For full time students you will also have access to the parents' handbook ‘Working Together' so that you know about how we safeguard students.
  • Sending you progress reports twice a year and an invitation to meet with us at Parent/Guardians' Evenings if you are a parent of a full time student. We will also invite you to a Target Setting Day to discuss the targets set by your son/daughter/young person's subject lecturers and tutor.
  • Alerting you if your son/daughter/young person's attendance on their full time course falls below our accepted standard (100%) and where we have concerns about punctuality, behaviour or work completion issues.
  • Raising any issues about attendance or progress of our apprentices by liaising with the employer and the apprentice. Apprentices also have regular reviews of their work based programmes
  • Contacting you if we have concerns about their health and wellbeing
  • Giving you access to your Parents Newsletter each term with information about the college and what our students have been doing


All full time students, whatever their course, have access to:

  • A personal tutor. Every individual student belongs to a tutor group which, wherever possible, is within their principal subject area. The personal tutor is also your direct link with the college. You can contact them if you have any concerns or queries.
  • One to one tutorials with their tutor. These monitor their progress, set targets and give pastoral and welfare support.
  • A structured programme of group tutorial sessions, covering topics such as personal safety, career progression, employability skills, equality and diversity, health and wellbeing and financial awareness.

Important dates

Click here for more information about important term dates.

Parents' Events

Click here to see dates of upcoming parents events.

Reporting absence

If your son/daughter/young person is going to be absent or late to a class, it is important that they let us know. Students can report their own absence through their electronic Individual Learning Plan (eILP).

Full time student experience and support

Learning Support

Lecturers, trainers and tutors will help students throughout their course or training but students can also access additional help from our Learning Support Team. This expert team is dedicated to help all learners have equal opportunity, regardless of any physical or learning difficulty/disability.

We also work closely with our partners to ensure students get specialist support if needed.

For more information telephone 01392 400439 or email:

16-19 Bursary Fund

We don't want financial hardship to be a barrier to learning and the Exeter College 16-19 Bursary Fund is one way that we can help. The bursary has helped those with a household income of less than £23,000 in a variety of different ways, including covering the cost of travel, specialist uniforms, essential equipment, books, materials and childcare.

Contact our Student Welfare Administrators, on 01392 400526

Vulnerable Learner's Bursary

Students who are in care, a care leaver, in receipt of Income Support (or Universal Credit) or in receipt of both Disability Living Allowance (or PIP) AND Employment Support Allowance are entitled to a Vulnerable Learner's Bursary of £1,200 to help towards their essential course costs. Contact our Student Welfare Co-ordinator, on 01392 400447


A large proportion of Exeter College students travel from outside of Exeter city centre, so we do everything we can to make getting to college easy for them. We regularly liaise with transport providers to ensure that public transport is suitable for Exeter College students.

Click here for more information about travelling to college and our travel scheme

  • How do you make sure students settle in when they first come to college?

    The first few weeks in September is called the induction period and students have a chance to

    • settle into their tutor group
    • hear from the Principal
    • sign up for enrichment activities during the Freshers' Fair
    • find out about their timetable
    • and make new friends that often last long after they have left college.

    During Induction they will also start their subjects and courses and have a chance to change groups or even subjects if they are not sure.

    We have dedicated Helpzones across college for students to ask questions, get directions or if they’ve lost their timetable and are not sure where to go!

  • How can I find out how well my son, daughter or ward is doing at college?

    We will:
    Send you reports twice a year about how well they are progressing.
    You will be invited to parents evenings throughout the year to discuss their progress and targets. Click here to view important dates.
    Send you a parents newsletter 3 times a year that tells you about the college.

  • Do you monitor students' attendance?

    Yes. We expect full attendance and 100% punctuality from our students as we know this affects their ability to reach their full potential and succeed.

    We have processes in place to monitor student attendance, work with the students’ tutor to address patterns of poor attendance and keep parents informed when a student is invited to a meeting to discuss attendance.

  • Do they have a tutor group like they do at school?

    Yes, all students have a structured tutorial session every week. These sessions cover topics such as being safe, being healthy, managing money, succeeding and how to plan their future (career and university advice). The tutor is also your direct link with the college and will meet on a one to one basis with your son/daughter/ward regularly to set targets and monitor their progress.

  • Why has my Son/Daughter/Young person been asked to continue studying English and/or Maths?

    English and Maths are an essential element of your Son/Daughter/Young persons programme of study. Employers, universities and the government require all young people to have a good command and understanding of English and Maths.

    We are committed to supporting your Son/Daughter/Young person to continually improve these skills, whatever level and course they are studying. We have lots of additional support on offer to help them to develop their literacy and numeracy skills during their time at Exeter College, both inside and outside the classroom.

    If they have not already achieved a C grade in GCSE English language and Maths they must work towards achieving these compulsory qualifications alongside their other courses. During their first few weeks at college, we will assess their level of English and/or Maths to decide how we can help them to progress and succeed.

    We offer entry level, functional skills and GCSE qualifications in both English and Maths and will work with your Son/Daughter/Young person to find the best route to achieving these core qualifications whilst they are with us.

    English and Maths are a core element of the study programme. To maintain their place at Exeter College good attendance and maximum effort are essential.

  • What other support is available while they are at college?

    The college support departments include nurses, counsellors, learning support advisors and progression experts. They can help students with finance, travel, accommodation, learning support and careers and progression advice.

  • What financial support is available?

    All students who have been resident in the UK or the European Union for at least 3 years, who are aged 16-18 (they must be under 19 on the 1st September for the year they start their course) are entitled to free full-time education.

    Students studying on apprenticeship programmes are paid by their employer and normally receive their industry-led training free if they are aged 16-19.

    Click here for information on the financial support available.

  • How do you make sure my son/daughter/young person is safe?

    The safety of our students is paramount, we have a designated child protection and safeguarding team, which works closely with tutors so that young people are protected from harm and have the support they need.

    We also insist all students, staff, and visitors wear an ID lanyard so we can keep visual track of who is on the college campus.

    In the latest Student Survey, 99% of our students said they felt safe at college!

  • How can I find out more?

    If you would like to talk to someone about tutoring, safeguarding, or welfare support at Exeter College please contact Jennie Hamilton, Department of Safeguarding, Welfare and Student Experience on 01392 400449

  • How do I report an absence?

    If your son/daughter/young person is going to be absent or late to a class, it is important that they let us know. Students can report their own absence through their electronic Individual Learning Plan (eILP), or you can contact the faculty coordinator for their tutor group, who will inform their tutor. To contact the college please call 01392 400500.

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