Retail and Customer Services

Your interest in gaining a job in business, retail or customer service will enable you to make the most of this vocational course, which provides an excellent introduction to the world of work.

Course Information

  • Course Type School Leaver
  • Subject Area Foundation Learning and Support
  • Qualification BTEC Level 1 Introductory Diploma
  • Study Mode: Full Time Only
  • Course Level Level 1
  • Location Ted Wragg Building (Hele Road site)
  • Course Length 1 year

On this course you will:

  • Use practical, communication and team working skills to increase your business knowledge 
  • Learn about businesses in our local area, how to communicate with customers, how to brand a product and how to create effective business presentations 
  • Gain one week’s work experience 
  • Improve your transferable ICT, English and Maths skills 
  • Understand and develop the skills and qualities necessary to work in this industry 

You will be assessed by assignments and coursework, and will need to sit exams for your English and Maths.

This course is ideal if you want to develop a range of skills you can use in the retail, customer service or business sector or progress to further study.

Future Steps: On completion of this course, you may be able to progress to a Level 2 course or an Apprenticeship.

Entry Requirements

You will need a minimum of a grade 2 in GCSE English Language and Maths. If you don’t have a grade 4 in English and Maths, you will be required to study for this alongside your course. Plus, you will need two additional GCSEs at grade 2 or above, or equivalent. An interest in gaining a job in the retail, customer service or business industry is really important.


You will have access to all the College facilities, including a student restaurant, full media suiteand fully equipped Learning Resource Centre.

Additional Costs

A £45 resource fee applies.

The resource fee covers trips and visits, external speakers course material and any additional activities.

  • Have a question?

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    Speak to us today on 01392 400500 or send us a message using our contact form:

  • Ready to find out more?

    Why not come along to one of our open events, a chance to explore our facilities, ask questions about our courses and find out more about being a student at Exeter College. Visit our open events page to find out more today.

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