Reset Your Password

Follow the instructions on the screen: 

1. Enter your college email address in the user ID field. (e.g. johnsmith@exe-coll.ac.uk) 
2. Enter the characters in the picture or the words in the audio.  
3. You’ll get a text or email from Microsoft with an access code.
4. Enter the access code and follow the on-screen instructions.

5. You will need to provide either a mobile phone number, or personal (non-college) email address. Microsoft will use these details to send you a verification text or link.   
6. Microsoft will send an SMS text message to your mobile or email to your personal address, with a link or verification code. Simply follow their instructions to activate your account.