Business Administration – Intermediate Apprenticeship

This Apprenticeship is aimed at people starting out in an office based role and who wish to specialise in business and administration functions.

Course Information

  • Course Type Apprenticeship
  • Subject Area Business and Professional Services
  • Qualification Apprenticeship
  • Study Mode: Full Time Only
  • Course Level Level 2
  • Location Victoria House
  • Course Length Up to 12 months

A Business Services Apprentice will provide customer service products and services for businesses and other organisations. This may include face-to-face and telephone conversations, digital and written contact and other communications.

  • Know the appropriate legislation and regulatory requirements that affect your business
  • How to deliver high quality products and services to customers
  • Understand who your customers are and the difference between internal and external customers
  • Understand how to build trust with a customer
  • Use verbal and non-verbal communication
  • Be able to organise yourself, prioritise your own and work to meet deadlines
  • Demonstrate patience and calmness
  • Act on and seek feedback from others
  • Treat customers as individuals to provide a personalised customer service experience

You will achieve:

  • Level 2 Business Services Apprenticeship
  • End Point Assessment
  • If required: Functional Skills (English, Maths)

Next Steps… Some Apprentices go into employment working within a range of organisations OR progress onto a Level 3 Business Apprenticeship.

Example job roles include: Customer Service Advisor/Customer Service Representative/Assistant Customer Service Consultant/Business Administrative Assistant.

Entry Requirements

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths and in some cases ICT. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship via a pre-Apprenticeship or during the delivery of your programme.


You will have access to a Learning Resource Centre. There is a refectory in Victoria House.

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