Aviation and Introduction to Air Cabin Crew

This course will give you knowledge of the aviation industry, including airline cabin crew and aviation/airport operations, with practical experience at the Future Skills Centre based at Exeter Airport and the rest of your class time at Victoria House, Queen Street, Exeter.

On this course you will study the following units:

• Working as Cabin Crew
• Aviation health, safety and security
• Aircraft Emergency Situations
• Dealing with passengers on board and on the ground
• Sales skills
• Making passenger announcements
• Check-in procedures and baggage processing
• Aviation communication
• Customer service/problem solving in Aviation
• Aircraft turnaround and marshalling

You will be assessed by practical assessments and observations, written assignments, group activities and presentations. Your practical assessments will include aircraft emergency evacuations, firefighting, inflight services along with dealing with a range of problems and complaints within an Airport and Airline setting.

During this course you will take part in a residential visit as well as a visit to an Airline Training Centre, previously this has been a visit to British Airways or Virgin Atlantic training base. You will also participate in work experience in an aviation setting, for example, Exeter Airport.

This course is ideal if you enjoy working with members of the public and with other people as part of a team. As well as a passion for everything aviation, including airport, airlines and aircraft, you need to have a positive attitude, strong work ethic and outgoing personality. If you can see yourself working anti-social hours while travelling the world and experiencing different cultures, then this is the course for you!

Next steps: The course increases your chances of securing a job as a member of airline cabin crew and other careers within the aviation industry, such as airport check in and ground staff – providing you meet minimum entry requirements. It is designed to provide a route directly into employment, rather than university.

Equivalent of four GCSEs at 4 or above, ideally to include a grade 4 in Maths and English. If you don’t have a grade 4 in Maths, you will be required to study GCSE Maths alongside your course.

You must be 17 or 18 at the start of your course, possess good communication skills and enthusiasm, a willingness to complete practical assessments in front of your peers, the ability to swim 25 metres unaided, excellent personal presentation standards and be able to demonstrate the personal qualities needed for the aviation industry.

This course takes place at both Victoria House and the Future Skills Centre where full industry standard uniform will be worn.

You will have access to Learning Resource Centres (LRCs) at College, and you will also study at the Future Skills Centre near Exeter Airport which enables you to use a range of equipment specifically used by airline cabin crew to carry out their daily duties and training. Other teaching at the Victoria House site.

You will go on a number of educational visits and trips during the course to help you with your studies (some of these are optional)
Airline cabin crew uniform £160 approx.
Transportation to and from the Future Skills Centre.