Digital Support Technician Apprenticeship

You will:

• Learn the principles of network configuration and maintenance along with troubleshooting and fault diagnostics across a range of platforms and architectures
• Understand the concepts and fundamentals of data: searching, storing, integrating, and organising data, how organisations use various types of data, the key features and functions of information systems, data formats and their importance for analysis
• Discover current and emerging digital technologies and the possible implications for work on a support desk including the impacts of digital technologies for climate change, sustainability and moving to net carbon zero
• Learn the fundamentals of PowerShell scripting
• Understand types of digital architecture and how it relates to the organisation; physical storage versus cloud and the role of operating systems and servers

Apprentices will need to be working towards and achieve the following job role requirements before their End Point Assessment (EPA):

• Provide technical support to customers through a range of communication channels
• Manage their time, prioritising their digital support workflow to meet critical milestones
• Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
• Undertake basic data analysis utilising appropriate digital technologies
• Maintain security of data by applying the appropriate policies and complying with legislation
• Support continuous improvement activity within the organisation
• Resolve digital issues using the appropriate tools and technologies
• Collaborate with stakeholders to manage expectations, escalating as appropriate
• Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments
• Document actions to ensure a clear audit trail and progression of issues

Every employer is different and therefore the entry requirements can vary. As a guide, you will need GCSE grade 4 in English and Maths. However, we will work with you and provide additional support to help you achieve their requirements, either prior to your apprenticeship or during the delivery of your programme.

If you are 19 or over, functional skills are not required unless requested by the apprentice’s employer.