Operations, Departmental Management - Higher Apprenticeship Level 5
Faculty of Business and IT
Faculty Level Location Length Ask Apply
Business and IT Level 5 Victoria House

What is it like to study this course and how will I be assessed?

This Higher Apprenticeship in Operations/ Departmental Management has been designed to provide access to development opportunities for a wide range of individuals. This includes individuals who are at the start of their management career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

An Operations/Departmental Management Apprentice must have a responsibility to manage teams and projects, to achieve operational or departmental goals and objectives. This will be as a crucial part of the delivery of an organisations strategy.

The Apprentice may be working in the private, public or third sector and in all sizes of organisation. Specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same and at a good level of competency.

The majority of training will happen in the Apprentice’s workplace with weekly sessions at Victoria House, Exeter College across the duration of the course.

Typical job roles will include:

  • Operations Manager,
  • Regional Manager,
  • Divisional Manager,
  • Department Manager,
  • Specialist managers.

Apprentices will be working towards: CMI level 5 Diploma in Management and Leadership OR Pearson BTEC Level 5 Diploma in Management and Leadership

Length of Qualification:

The minimum duration for the level 5 programme is two years, however the course can take up to two and a half. This will depend on the learner and employer.

How is the qualification assessed?

As a new Apprenticeship standard, the achievement of this qualification will be determined by the completion of an end point assessment. The employer and training provider will come to an agreement on when the Apprentice meets the requirements of the standards and is ready to be assessed.

The assessment approach will ensure that Apprentices meet the skills, knowledge and behaviour outcomes as defined in the Standard. This will be decided by the Training Provider or Independent Assessment Organisation delivering the End Point Assessment. The ability of the Apprentice will be evaluated through:

  • A test,
  • An interview,
  • Development of an extensive portfolio of evidence,
  • Regular performance reviews,
  • A work based project,
  • A CPD log review from the 2 year period.

Achievement of each of these assessments will result in successful completion of the Apprenticeship. 

What topics will I study?

Responsibilities/ topics will include:

  • Financial and resource management and planning
  • Managing and communicating information
  • Meeting stakeholder needs
  • Personal development as a manager and leader
  • Project development, management and control
  • Managing team and individual performance
  • Information based decision making
  • Creating and delivering operational plans
  • Managing change
  • Talent management
  • Coaching and mentoring

What experiences will I get?

What are the entry requirements?

• Relevant work experience that demonstrates strong performance within the industry
• GCSE at grade C/4 or equivalent in English and maths
• Further entry requirements will be determined by the employer

What facilities are there?

You will have access to various learning resource centres as well as on site cafes. 

What can the course lead on to?

The programme allows the learner to develop the skills needed to progress into management at higher levels in strategic and operational roles. On completion, Apprentices can register as full members with the Chartered Management Institute (CMI) and/or the Institute of Leadership and Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. 

Are there any additional costs?

N/A

What support can I get?

What will this training cost me?

The cost of this Apprenticeship will vary dependant on the size of the employer. There will be no cost to the learner and some employers will qualify to apply for an Apprenticeship grant to help cover these costs.


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