Hospitality Team Member Food and Beverage, Food Production, Housekeeping- Intermediate Apprenticeship
Faculty of Hospitality, Hair and Beauty
Faculty Level Location Length Ask Apply
Hospitality, Hair and Beauty Level 2 Laurence Building 1 year

What is it like to study this course and how will I be assessed?

A Hospitality Team Member Apprentice can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in one particular area, they have to be adaptable and ready to support team members across the business, for example during busy periods.   The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after.

What topics will I study?

Topics include:

  • Use own initiative and have confidence in determining customers’ needs
  • Take an enthusiastic and positive approach to providing excellent customer service
  • Take feedback from customers seriously and actively improve own customer service in line with business/ brand standards 
  • Proactively support the reputation of the business and be aware of how it compares with its competitors
  • Operate in a fair and professional manner

Pathways include: Food and beverage service / Food production / Barista / Concierge / Housekeeping / Reception

What experiences will I get?

You will benefit from our working links with a range of hospitality employers in Devon.

What are the entry requirements?

Maths and English GCSE, grade C/4 (or equivalent). If you do not have these qualifications our team will support you to gain these skills alongside your apprenticeship.

What facilities are there?

  • Hospitality and Catering students will experience the real-life rush of a restaurant, by working in our very own @34 commercial facility, open to the public 5 days per week.
  • Exeter College’s @34 fine dining, teaching and learning restaurant has achieved a prestigious AA College Rosette Award for its quality service and food

What can the course lead on to?

Some apprentices go into employment OR progress onto a Level 3 Hospitality Supervisor ApprenticeshipSome apprentices go into employment OR progress onto a Level 3 Hospitality Supervisor Apprenticeship.

Are there any additional costs?

You will need to buy a basic clothing kit, knife set and textbook.

What support can I get?

You will have a dedicated Skills Officer who you can contact at any time. They will visit you in the workplace every 10 weeks to carry out a progress review with you and your employer.

What will this training cost me?

This can vary depending on the age of the Apprentice and the size of an organisation. Please contact a Training and Recruitment Advisor on 01392 400800 for more information.

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