Hospitality Team Member - Intermediate Apprenticeship
Faculty of Hospitality, Hair and Beauty
Faculty Level Location Length Ask Apply
Hospitality, Hair and Beauty Level 2 Laurence Building 1 year

What is it like to study this course and how will I be assessed?

A hospitality team member can work in arange of establishments, including bars, restaurants, cafés, hotels or contract caterers. The role is very varied and although team members tend to specialise in an area they also have to be adaptable and ready to support teams across the business. The most important part of the role is developing fantastic skills and knowledge such as recognising customer needs, knowing how to match them to products and services and making them feel welcomed and looked after.

 

What topics will I study?

Topics will include:

• Use own initiative and have confidence in determining customers’ needs
• Take an enthusiastic and positive approach to providing excellent customer service
• Take feedback from customers seriously and actively improve own customer service in line with business/ brand standards customer service
• Proactively support the reputation of the business and be aware of how it compares with its competitors
• Operate in a fair and professional manner

Pathways include:
• Food and beverage service
• Food production
• Barista
• Concierge
• Housekeeping
• Reception

What experiences will I get?

You will benefit from our working links with a range of hospitality employers in Devon.

What are the entry requirements?

Learners ideally need to have Maths and English GCSE at grade C/4 or equivalent. Support can be delivered either prior to your Apprenticeship via a traineeship or during the delivery of your programme.

 

What facilities are there?

The Laurence Building boasts new facilities throughout including an IT suite, modern kitchens and a stunning restaurant within the faculty; as well as being located in comfortable and pleasant surroundings.

What can the course lead on to?

This course will launch you directly into the workplace and provides an excellent way to build your career and progress to further training and education.

Are there any additional costs?

You will need to buy a basic clothing kit, knife set and textbook.

What support can I get?

You will have a dedicated Skills Officer who you can contact at any time. They will visit you in the workplace every 10 weeks to carry out a progress review with you and your employer.

What will this training cost me?

This can vary depending on the age of the Apprentice and the size of an organisation. Please contact a Training and Recruitment Advisor on 01392 400800 for more information.


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