Hospitality Supervision and Leadership Advanced Apprenticeship
Faculty of Hospitality, Hair and Beauty
Faculty Level Location Length Ask Apply
Hospitality, Hair and Beauty Level 3 Laurence Building 1 year

What is it like to study this course and how will I be assessed?

You will need to be in a supervisory role in the catering and hospitality industry, this NVQ will assess all the skills you use on a daily basis. Mix and match from all these NVQ units to acquire a City & Guilds professional qualification that recognises your current job role. This Supervisory Hospitality NVQ is suitable for experienced hospitality staff.

You will be assessed by your Training Officer and tutor in a variety of ways, including exams and practical assignments. You may also be assessed by your Line Manager as you undertake your responsibilities.

What topics will I study?

During the course of your apprenticeship you will cover the following units:

  • Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Mandatory Units: Group A (23 Credits) + Group B (4 Credits)

  • Employment Rights and Responsibilities in Hospitality, Leisure, Travel and Tourism Sector (2 credits)
  • Set objectives and provide support for team members (5credits)
  • Develop working relationships with colleagues (3 credits)
  • Lead a team to improve customer service (7 credits)
  • Contribute to the control of resources (4 credits)
  • Maintain the health, hygiene, safety and security of the working environment (4 credits)

Optional Units: Group B or C  (10 credits)

  • Supervise Drink Services (4 credits)
  • Supervise Food Production Operations (4 credits)
  • Supervise Food Service (4 credits)
  • Supervise Functions (4 credits
  • Supervise Housekeeping Operations (4 credits)
  • Supervise Portering and Concierge Operations (4 credits)
  • Supervise Reception Services (5 credits)
  • Supervise Reservations and booking services (5 credits)


  • Monitor and solve customer service problems (6 credits)
  • Support learning and development within own area of responsibility (5 credits)
  • Improve the customer relationship (7 credits)
  • Manage the environmental impact of work activities (5 credits)
  • Lead and manage meetings (4 credits)
  • Contribute to the selection of staff for activities (5 credits)
  • Manage the receipt, storage or dispatch of goods (3 credits)
  • Supervise Cellar and Drink Storage Operations (5 credits)
  • Supervise Linen Services (5 credits)
  • Supervise Practices for Handling Payments (4 credits)
  • Supervise the use of technological equipment in hospitality services (4 credits)
  • Supervise the wine store/cellar and dispense counter (5 credits)
  • Supervise vending Service (5 credits)
  • Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and Drink (5 credits)
  • Contribute to Promoting Hospitality Products and Services (5 credits)
  • Contribute to the Development of a Wine List (5 credits)
  • Supervise off-site food delivery service (4 credits)
  • Contribute to the Development of Recipes and Menus (4 credits)

Level 3 Award in Hospitality Supervision and Leadership Principles (11 credits)
Mandatory Units:

  • Principles of leading a team in the Hospitality Industry (5 credits)
  • Supervision of Operations in the Hospitality Industry (4 credits)
  • Principles of Supervising Customer Service performance in Hospitality Leisure, Travel and Tourism (2 credits)

What experiences will I get?

You will benefit from our working links with a range of hospitality employers in Devon.

What are the entry requirements?

Every employer is different and therefore the entry requirements can vary. As a guide you ideally need GCSE grade 3 or above in English and maths. However, we will work with you and provide additional support in order to help you achieve the functional skills element or GCSE requirements of the Apprenticeship. Support can be delivered either prior to your Apprenticeship via a traineeship or during the delivery of your programme.

You will also need a hospitality services qualification at Level 2 and to complete an initial assessment at college as part of the application process.

What facilities are there?

You will have access to a learning resource centre. There is a refectory in Victoria House.

What can the course lead on to?

This course will launch you directly into the workplace and provides an excellent way to build your career and progress to further training and education.

Are there any additional costs?

None specified.

What support can I get?

You will have a dedicated Skills Officer who you can contact at any time. They will visit you in the workplace every 10 weeks to carry out a progress review with you and your employer.

What will this training cost me?

This can vary depending on the age of the Apprentice and the size of an organisation. Please contact a Training and Recruitment Advisor on 01392 400800 for more information.

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