Diploma for Customer Service Practitioners
This course is for people aged 19 or over
Faculty of Professional and Adult Learning
Level Location Start Date End Date Day Time Fee Reduced Ask Apply
Level 2 Bradninch House, Exeter See below See below See below See below £695 None.

What is it like to study this course and how will I be assessed?

This course is a suitable qualification for anyone who is involved in any customer focused role in any industry.

Candidates are required to build a portfolio of evidence from their workplace to cover all the mandatory units and successfully complete one online multiple choice test or a portfolio of evidence for the selected optional unit. Units will be delivered by your college lecturer and you will have guidance and support in building up your portfolio.

Dates are as follows:

  • 11/9/18 to 16/07/2019 - Tuesday, 9:30-16:30
  • 24/4/19 to 01/04/2020 - Wednesday, 9:30-16:30

What topics will I study?

This qualification covers a range of topics which include:

  • Developing self to achieve targets and goals
  • Recognition of regulations and legislation within own organisation
  • Principles of business
  • Contributing to a customer focused experience
  • Providing customer service
  • Managing customer expectations

What are the entry requirements?

Learners must be aged 16+, working in a customer service environment, and have a good standard of conversational English.

What facilities are there?

Learners will be given a college ID badge and have access to all college facilities, including learning centres and computers. Learners will also be given access to OneFile – an online platform where learners build their portfolio of evidence.

What can the course lead on to?

On completion of this course candidates may progress on to a Level 3 Diploma in Customer Service or a level 3 qualification in other work-related areas (for example, Level 3 Business Administration or Level 3 Team Leader).

Are there any additional costs?

To be confirmed.


It is important that you apply and pay for your course at least one week before the course starts to ensure that you will have access to all the facilities and resources in your first week.
Please be aware that there are no car parking facilities at Exeter College city centre sites, but public car parks are available across the city.

College Prospectus

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